AI Automation for South African SMEs
Explore practical AI systems that can help your business respond to customers, manage enquiries, support sales and improve website accessibility.
Smarter ways to serve and connect with your customers
Digital Three Sixty helps SMEs across South Africa, with a focus on Gauteng, Western Cape and KwaZulu-Natal, choose and set up AI systems for everyday business needs. Select the service that fits your goals, from answering calls and customer questions to supporting sales follow-up and website accessibility.
AI Automation and pricing
AI usage charges may vary by service and activity. We’ll confirm any additional charges before activation.
AudioEye Website Accessibility
R1,250 /month
Monitor your website for accessibility issues and use available tools to help address them. Features and website coverage depend on the selected plan and will be confirmed before setup.
- Accessibility monitoring for the agreed website.
- Automated support for eligible issues, where included.
- Plan features and website coverage confirmed before activation.
- Accessibility support does not guarantee legal compliance.
AI Receptionist
R2,400 /month
Give callers a friendly, helpful response, even when your team is busy or your business is closed. Your AI Receptionist is trained to answer common questions and help move enquiries forward.
Your service includes:
- Answering incoming calls 24/7.
- Learning about your business, services, pricing and FAQs from your website and information you provide.
- Gathering and qualifying enquiry details, then adding them to your CRM.
- Booking, changing or cancelling appointments through a connected calendar.
- Sending booking confirmations and notifying your team when someone needs follow-up.
- A greeting, name, tone and language tailored to your business.
Call usage costs are charged separately based on call length and features used.
Standard AI Chatbot
R1,600 /month
Respond to customer messages across your website, Facebook Messenger and Instagram DMs, even when your team is unavailable.
- Trained on your website, services, pricing, FAQs and other agreed information.
- Captures and qualifies enquiries, then creates or updates contacts in your CRM.
- Books, reschedules or cancels appointments using connected calendar availability.
- Sends confirmations and alerts your team when a conversation needs attention.
- Configured with your chosen bot name, tone, response style and opening message.
Choicebot: Website Chat and Voice
R4,500 /month
Give website visitors two ways to contact you: they can message an AI Chatbot or call an AI Receptionist through a website widget.
- Combines text chat and voice conversations in one website widget.
- Trains both agents on the same business information for consistent answers.
- Captures lead details in your CRM, with custom fields where needed.
- Books, reschedules or cancels appointments during the conversation.
- Notifies your team when a lead is ready for follow-up.
Choicebot helps respond to visitors already reaching your website. It does not generate website traffic.
Outbound AI Sales Agent
R9,600 /month
Follow up with new leads while their interest is fresh, or reach out to an agreed contact list. The AI Sales Agent can explain your offer and alert your team when someone is ready to speak further.
Your service includes:
- Calling new leads based on agreed triggers or contacting a client-approved list.
- Training on your services, pricing, FAQs and other information you provide.
- Call recordings and transcripts for your team to review.
- A name, tone, language and opening script suited to your business.
- Notifications when a contact is interested or needs a personal follow-up.
An active n8n account is required. n8n and AI call usage costs are charged separately.
Choose the right AI system for your business
Tell us what you want to improve, and we’ll help you compare the options, setup requirements and usage costs.
How it works
1. Discuss your needs
Tell us whether you want to handle calls, respond to messages, follow up with leads or improve website accessibility.
2. Choose a service
We’ll confirm the suitable system, channels, features and costs.
3. Train and configure
We gather your business information and set up the system to reflect your services and brand.
4. Launch and review
Once the agreed checks are complete, we activate the service and explain how your team can monitor activity.
FAQs
What is the difference between the AI Receptionist and the AI Chatbot?
The AI Receptionist answers inbound phone calls. The Standard AI Chatbot responds to messages on your website, Facebook Messenger and Instagram DMs. Choicebot combines website chat with an AI voice agent visitors can call.
Does Choicebot bring more visitors to my website?
No. Choicebot responds to visitors who are already on your website. It helps them contact you and take the next step.
Can the AI systems book appointments?
Yes. The AI Receptionist, Standard AI Chatbot and Choicebot can book, reschedule or cancel appointments using connected calendar availability.
Are call and chat usage costs included in the monthly price?
No. Usage charges are additional and depend on interaction length and enabled features. We’ll explain applicable costs before setup.
What does the AI Sales Agent do?
It makes outbound calls to new ad leads or an agreed contact list. Calls are recorded and transcribed, and your team is notified when a contact needs follow-up.
Does AudioEye guarantee that my website is legally compliant?
No. AudioEye can support accessibility monitoring and improvements, but no tool alone guarantees that a website meets every legal requirement.
Give customers a faster way to connect
Let’s discuss which AI system suits your business, how it works and what you’ll need to get started.